Responsible Gambling at Star City Casino
At Star City Casino, we are committed to providing a safe and enjoyable gaming environment for all our guests. We believe that gambling should remain a form of entertainment, not a source of stress or financial hardship. Our responsible gambling program is designed to help you stay in control.
Get Your Bonus Now!Our Commitment
We take responsible gambling seriously and have implemented a range of measures to support our guests. Our approach is built on the following principles:
- Promoting informed decision-making about gambling
- Minimising harm associated with problem gambling
- Providing support and referrals for those who need help
- Training our staff to recognise signs of problem gambling
- Ensuring responsible advertising and marketing practices
Signs of Problem Gambling
It is important to recognise when gambling may be becoming a problem. Consider the following warning signs:
- Spending more money or time on gambling than you can afford
- Chasing losses or borrowing money to gamble
- Feeling anxious, stressed or irritable when not gambling
- Neglecting work, family or personal responsibilities
- Lying to others about how much time or money you spend gambling
- Gambling to escape problems or relieve negative emotions
Tools to Help You Stay in Control
We offer several tools and resources to help you manage your gambling activity responsibly.
Self-Exclusion Program
If you feel you need a break from gambling, our self-exclusion program allows you to voluntarily ban yourself from the casino for a specified period. Speak to our guest services team for more information about how to enrol.
Pre-Commitment and Limits
Setting personal limits before you start gambling is one of the most effective ways to stay in control. We encourage all guests to decide on time and money limits before they begin playing.
| Tip | Description |
|---|---|
| Set a budget | Only gamble with money you can afford to lose |
| Set a time limit | Decide how long you will play before you start |
| Take regular breaks | Step away from the gaming floor periodically |
| Avoid chasing losses | Accept losses as part of the experience |
| Never borrow to gamble | Only use disposable income for gambling |
Support and Assistance
If you or someone you know is experiencing difficulties with gambling, help is available. Our trained staff members are available on-site to provide confidential assistance and referrals to professional support services. You can also contact the following organisations for help:
- Gambling Help — call 1800 858 858 (available 24 hours, 7 days a week)
- Lifeline — call 13 11 14
- GamblersHelp online chat services
Staff Training
All Star City Casino team members undergo responsible gambling training. Our staff are equipped to identify guests who may be at risk and offer appropriate support in a respectful and discreet manner.
Play Responsibly
Gambling is meant to be fun. We encourage all our guests to gamble responsibly, know their limits, and reach out for help if they need it. Together, we can ensure that Star City Casino remains a safe and welcoming place for everyone.